Pre-sale frequently asked questions

You can check the answer to the main questions made by other customers


Premium shared hosting

  • Instant after payment.

Premium reseller hosting

  • Instant after payment.

Backup & Sync

  • 10 minutes to 24 hours.

Domain Register

  • 10 minutes to 4 hours.

Domain  Transfer

  • We process the transfer in 10 minutes to 4 hours, but the transfer complete in 7 days or less.


  • Paypal (in american dollar and other currencies allowed by Paypal).


  • Deposit and transfer in Banco Pichincha.
  • Paypal


  • Deposit and transfer in Banesco, Mercantil and Banco de Venezuela.
  • Visa/ Mastercard by MercadoPago.

Premium shared hosting

  • Os: Centos
  • PHP: 5.3.29
  • APACHE: 2.4.16
  • PERL: 5.8.8
  • CPANEL: 54.0
  • MYSQL: 5.5.48-MariaDB

For any other specification just Contact Us 24/7.

Premium reseller hosting

  • Os: Cloudlinux 6.7
  • PHP: 5.4.29
  • APACHE: 2.4.9
  • PERL: 5.10.1
  • CPANEL: 56
  • MYSQL: 5.5.49

For any other specification just Contact Us 24/7.

Backup & sync

  • Cloud location: Canadá
  • Hard Disk Capacity: More than 100TB
  • Cloud Software: OwnCloud
  • Server Quantity: 10 Rack servers
  • Security: Data encrypted with SSL Layer


  • Dallas, Texas, United States.
  • Houston, Texas, United States.
  • Canadá


  • Houston, Texas, United States.

Administratives Offices

  • Barcelona, Anzoategui, Venezuela.
  • Quito, Ecuador.

Premium Shared Hosting

  • 60 days money back guarantee*

Premium Reseller Hosting

  • 60 days money back guarantee**

Backup & Sync

  • 60 days money back guarantee

Domain Register

  • No money back.

Domain Transfer

  • If the transfer fail, you can retry it or request money as a credit in Socialnet21.

*If you request freebies you will receive your money back but only the portion remaining after charge the original price of the freebies.

Yes, we can help you. If you already use Cpanel you need only share with our tech department your login and password and in that way we schedule a free transfer account for you. If you use another control panel, our techs can coordinate with you the best option for make a smooth transfer to our servers.

We offer right now a big discount when you pay annually or biennially, we are working right now in offer to you the best rate possible. The best thing that can happen for your next payment is that you hold your current discount or even get a better discount. We want to offer the best rate always, that is why we believe you will renew at the best rate the next payment period.

Yes, you can, you just need to setup the nameservers of Socialnet21 in your domain. You can request those nameservers or copy from the welcome e-mail that you will receive. Remember that you can request a FREE TRANSFER of your domain if you pay annually or biennally.

Yes, you can test our service for 30 day for just $0.99* and before expiration you need to upgrade to a payed package.

We charge $0.99 in order to avoid spammers or people that want to use the server for generate malfunctions.

You can test for 30 days all the power of our servers, and even our support and other aspects, once ready to upgrade you don’t lose any data, you just pay the new subscrition and that is all.

*Non refundable ammount. If you make the upgrade we will apply this ammount as a credit in your account.

Premium shared hosting

  • When you pay monthly: none.
  • When you pay anually: Free domain.
  • When you pay  biennally: Same as anually and Free SSL Cert.

Premium reseller hosting

  • When you pay monthly: Free WHMCS License.
  • When you pay anually: Free domain.
  • When you pay biennally: Free domain + Free SSL Cert + Free dedicated IP.

Backup & Sync

  • None.


Live Chat

Support Tickets

Please open a NEW TICKET and receive answer in 1 hour or less.

Sales Call Center

You can call us of for pre-sales or billing questions.

Social Media

Follous us on TWITTER, Add us on FACEBOOK