Pre-sale frequently asked questions

You can check the answer to the main questions made by other customers


New Customers

If you are a new customers your service will be activated once our Activation Team confirm your transaction and identity. Our Activation team works 24/7 monday thru sunday.

Once your identity and transaction is confirmed your service will be activated according to the setup time:

  • Reseller Hosting: Instant Setup.
  • Business Reseller Hosting: Instant Setup.
  • VPS: Instant Setup.
  • Metal Dedicated Server: up to 48 Hours.

Recurring Customers

You are a recurring customer when you have 1 or more active service with us, once your payment is confirmed the service will be activated according the setup times without purchase validation.

At this time we accept this method of payments:

  • Paypal (International Credit Cards).
  • Zelle.
  • Banco Pichincha (Ecuador).

We are working in order to activate more methods of payments.


  • Houston, Texas, United States.

Reseller Hosting

  • 30 days money back guarantee*

Business Reseller Hosting

  • 30 days money back guarantee**

Unmanaged Linux VPS

  • No Money Back Available.

Metal Dedicated Server

  • No Money Back Available.

Domain Register

  • No money Back Available.

Domain Transfer

  • If the transfer fail, you can retry it or request money as a credit in Socialnet21.

*If you request freebies you will receive your money back but only the portion remaining after charge the original price of the freebies.

Yes, we can help you. If you already use Cpanel you need only share with our tech department your login and password and in that way we schedule a free transfer account for you. If you use another control panel, our techs can coordinate with you the best option for make a smooth transfer to our servers.

Yes, you can, you just need to setup the nameservers of Socialnet21 in your domain. You can request those nameservers or copy from the welcome e-mail that you will receive. Remember that you can request a FREE TRANSFER of your domain if you pay annually or biennally.


Live Chat

Support Tickets

Please open a NEW TICKET and receive answer in 1 hour or less.

Sales Call Center

USA: +1-281-886-8297

Social Media

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